Welcome
Module 1: Self-Assessment and Personal Challenge Definition
Module 2: Why Quality Relationships are Important for Our Success at Work
Module 3: Self-Awareness - Emotional Intelligence and Cognitive Management
Module 4: Working with Others - ( Total video time H 2:44)
Module 5: Leadership Development is Human Growth (Total video time H 2:40)
Module 6: Implementation - Bridging the Knowing-Doing Gap (run time 1h 30 Min)
Linking our learning back to The Service Profit Chain – what conclusions and consequences for the future
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