Explore the Courses

The Service Profit Chain

Explore the Service Profit Chain: A Strategy for Sustainable Success

Learn the Balance of People-First Approach and Profitability

In my Service Profit Chain course, we explore the proven strategies of leading service companies. This course offers a practical look at how prioritising both customer and employee satisfaction can lead to better business outcomes. It's designed for managers and leaders in the service industry who seek a sustainable path to loyalty and profitability. Through real-world examples and actionable insights, you'll learn how the people-first approach isn't just ethical, but also a smart business choice. Enrol in this course to understand the dynamics of the service profit chain and how it can be applied to enhance both employee engagement and your bottom line.

Plays Well with Others

Mastering Workplace Relationships

Understanding and Nurturing Key Relationships for Leadership Success

Delve into the art of building and maintaining effective workplace relationships with my 'Plays Well With Others' course. Designed for leaders and managers, this course provides essential insights into why relationships are a cornerstone of professional success.

You'll learn not just the importance of these relationships, but also practical strategies for nurturing them. This course covers key areas such as communication, empathy, and conflict resolution, equipping you with the skills to foster a collaborative and productive work environment. Whether you're leading a small team or a large organisation, understanding and valuing workplace relationships is critical. Enhance your leadership capabilities through the power of positive relationships.

The Team Leaders Toolbox

Building the Foundations of Effective Leadership

Master the Essentials of Leadership: From Personal Development to Team Dynamics

Step into the role of an impactful leader with our 'Team Leader's Toolbox' course. This foundational program is tailored for aspiring team leaders and managers, offering a comprehensive guide to the fundamentals of effective leadership. The course covers crucial areas including personal development, motivation techniques, feedback strategies, group dynamics, and teamwork. 

Additionally, it delves into the ABC of leadership: Action, Behaviour, and Conversations, providing you with a holistic understanding of what it takes to lead successfully. Whether you're new to leadership or looking to refine your skills, this course equips you with the practical tools and knowledge to inspire and guide your team towards excellence. Enroll now to start your journey of becoming a leader who makes a difference.

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