At the heart of every service organisation are people – the individuals we serve and those who form our team. The dual challenge we face lies in the ever-evolving needs of our customers and the aspirations of our employees.
Unlike inanimate tools like a trusty lawnmower, unchanged for years, people are dynamic and constantly evolving. This organic evolution brings with it a need for adaptation and growth. What delighted a customer last year might only suffice this year. Similarly, the enthusiastic new employee from last year might now be seeking new horizons and opportunities for growth.
For you, as a leader in the service industry, it's crucial to stay attuned to these shifts. It's about understanding 1) how the expectations and desires of your customers are changing, and 2) how you can foster the development and advancement of your team, including yourself.
This is where I come in, offering guidance, inspiration, and support.
Below is a compilation of common challenges and questions that surface in my work with clients. Take a look – perhaps you'll find parallels with your own experience. Or, if your challenge is unique, I invite you to reach out through the contact form at the bottom of this page. Let's explore how we can navigate and thrive in the dynamic world of service together.
I have used Mike for the past ten years in coaching and training my management teams to reach the highest level of service and obtain the best leadership skills – and it works. – Dorte Gleie Managing Director SSP Copenhagen
“The personal coaching sessions develop the perspectives of my thoughts. Input from research and the valuable personal experience from Mike gives me the confidence to take actions. The quality conversations we have energize me and help me a lot in my leadership challenges.” – Annika Vilen
“Mike’s coaching is very “hands on” and he pushes you gently but firmly further than you imagine possible, provides you with relevant tools – and at the same time keeps the motivation and personal drive in focus, which enables you to continue your development even after your coaching sessions have determined...” – Stine Kold CEO
“The sessions have given me the capacity to take much wider perspectives — to focus on what makes a difference, as well as being closer to my employees. I highly recommend this training and personal coaching for all the information, wisdom and expertise Mike brings.” – Alex Bouleau Head of Highways and Airport, COWI
Further questions or ideas you would like to explore?
Don't hesitate. Jump on a free Zoom call with me, and I will answer any questions you might have. I promise not to harass you with a sales pitch.
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