I apply various theories in my work as a coach, trainer and professional speaker. This library is an archive of articles, materials and resources that will give you a basic idea and provide you with information and knowledge on the principles I integrate in my work.
Here you can join my training section where you can take my comprehensive courses on The Service Profit Chain and Leadership Development. As a student, you will also have access to exclusive learning materials and resources and join a community of learners with guidance and support from me.
The Service Profit Chain is my expertise and I have worked with hundreds of business leaders and managers and help them implement the Service Profit Chain in their companies. The core idea behind the service profit chain is that a direct relationship exists between profit, growth, customer loyalty, customer satisfaction, value delivered, employee capability, satisfaction, loyalty, and productivity. If you want to know more about The Service Profit Chain, you can read my in-depth article here.
As a coach, I often use the GROW Model in my sessions in order to help participants in their goal setting and problem solving process. It is a powerful process that takes you through the steps of Goals, Reality, Options and Will. If you wish to know more about the GROW Model and how it works, check out this article.
I developed a passion for people over my time working in service industry and I have been working as a coach for over fifteen years. The history of coaching dated back to as far as 1830. Over time, coaching has changed significantly and developed as an independent field itself. In this article, you can find out more about what coaching is and what benefits it could bring you. There are also some tips on how to find a good coach and what expectations you should have for your coach as well as what I expect from my clients.
Understanding Engagement is an ebook that I wrote after fifteen years of experience being a coach and listening to the challenges and struggles of managers. In this book, we will look at the fundamental problem that every leader faces, engagement; and how a shift from transactional leadership to to transformational leadership is vital if managers want to improve team performance and employee engagement. You can download the ebook HERE for free.
I am a passionate advocate of Action Learning and I always integrate it in my training. Action Learning is a learner-focused process that allows people to improve their performance and knowledge through actions and experiences, its effectiveness has been proved and recognized worldwide. You can find out more about Action Learning and further resources in my article.