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Mike Hohnen

Pratical Application of The Service Profit Chain

April 21, 2016By Mike Hohnen

Creative Halfway meeting

TIVOLI  GROW Leadership presentation

Today we reached the halfway point with the TIVOLI management team who are doing our GROW Leadership programme at the moment – that is the day they present their personal chalenges to the CEO and each other. This is always good fun and a time when teams display lots of creativity.

img_3981.jpg . One manager showed his management team as a garden with plants. Each plant has special instructions as to how it is best cared for. Nice metaphor.img_3980.jpgAnother illustrated the complexity of the task at hand with this collection of sticks – each stick was labled – service, food cost, Guest satisfaction etc – the point was touch one and you affect the others…

We had a great day!

Filed Under: General, Training & Development

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