Mike Hohnen

Coaching for personal growth, change and development

Main Content

Fixing NPS from the inside out

Your NPS is a function of employee engagement.

And engagement is driven by relationships


Book a call with Mike

Where would you like to start?

It’s All About the Experience

We start with the Service Profit Chain, and we learn what drives great experiences.

  • Keynotes & workshops — €500–2,500
  • GROW Leadership (in Danish) — from DKK 19,500 per participant
Find out more

It’s All About the Relationships

You already know it starts inside.
We work on how your leaders and teams work together.

  • The Relationship Advantage — from €2,300 per participant
  • Smarter Together — from €1,900 per participant
Find out more

People change when it is meaningful for them to do so.

My job is to help managers see things  in a new perspective

– when they do, the change happens all by itself.

 

The Relationship Advantage

The Relationship Advantage, by Mike Hohnen

Relationships are not a soft skill.
They are your hardest competitive advantage.

Your competitors can copy your products, your pricing and your processes. They cannot copy the relationships you build.

The whole framework, at your own pace.

More about the book & the Course

Get the team on the same page.

Let’s organise a 90-minute introduction to the Service Profit Chain


Book a 90-minute introduction to the Service Profit Chain

What people say

The course shows in a very practical way that relationships, emotions and communication are critical drivers of real performance and value creation.

Participant from IT and consulting, The Relationship Advantage

***

By far the best leadership programme I have taken. It has given the organisation a common language and brought us closer together.

Head of People & Culture, Liseberg

***

I have used Mike for the past ten years to train my management teams. It works.

Dorte Gleie, Managing Director, SSP Copenhagen

About me

I have run multi unit restaurants in Copenhagen, Paris and Cape Town.
More than 20 years with my sleeves rolled up, in the muck of it.
I learned the hard way that customer loyalty is the key driver of profit and growth.
For the past 25 years I’ve helped service businesses get it right.

More about me