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The Service Profit Chain
Customer Loyalty , not just satisfaction - Value seen from a customer perspective - build a dream team that can deliver on both
The core idea behind The service profit chain model is that there exists a clear link between employee satisfaction, customer loyalty, and profitability.
Take the course and understand what the best Service Organisations all have in commonExplore the course
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I help good managers develop great leadership skills.
Each person is different – and so is my approach. The best way to get started is to have a first conversation and explore the options.