How can I best help you?
Explore my online courses, Service Profit Chain, Leadership, Collaboration.
The Service Profit Chain
Customer Loyalty , not just satisfaction - Value seen from a customer perspective - build a dream team that can deliver on both
The core idea behind The service profit chain model is that there exists a clear link between employee satisfaction, customer loyalty, and profitability.
Take the course and understand what the best Service Organisations all have in commonExplore the course
How could we work together?
I help good managers develop great leadership skills.
Each person is different – and so is my approach. The best way to get started is to have a first conversation and explore the options.