Explore the Courses
The Service Profit Chain
Explore the Service Profit Chain: A Strategy for Sustainable Success
Learn the Balance of People-First Approach and Profitability
In my Service Profit Chain course, we explore the proven strategies of leading service companies. This course offers a practical look at how prioritising both customer and employee satisfaction can lead to better business outcomes. It's designed for managers and leaders in the service industry who seek a sustainable path to loyalty and profitability. Through real-world examples and actionable insights, you'll learn how the people-first approach isn't just ethical, but also a smart business choice. Enrol in this course to understand the dynamics of the service profit chain and how it can be applied to enhance both employee engagement and your bottom line.
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Plays Well with Others
Mastering Workplace Relationships
Understanding and Nurturing Key Relationships for Leadership Success
Delve into the art of building and maintaining effective workplace relationships with my 'Plays Well With Others' course. Designed for leaders and managers, this course provides essential insights into why relationships are a cornerstone of professional success.
You'll learn not just the importance of these relationships, but also practical strategies for nurturing them. This course covers key areas such as communication, empathy, and conflict resolution, equipping you with the skills to foster a collaborative and productive work environment. Whether you're leading a small team or a large organisation, understanding and valuing workplace relationships is critical. Enhance your leadership capabilities through the power of positive relationships.
The Team Leaders Toolbox
Building the Foundations of Effective Leadership
Master the Essentials of Leadership: From Personal Development to Team Dynamics
Step into the role of an impactful leader with our 'Team Leader's Toolbox' course. This foundational program is tailored for aspiring team leaders and managers, offering a comprehensive guide to the fundamentals of effective leadership. The course covers crucial areas including personal development, motivation techniques, feedback strategies, group dynamics, and teamwork.
Additionally, it delves into the ABC of leadership: Action, Behaviour, and Conversations, providing you with a holistic understanding of what it takes to lead successfully. Whether you're new to leadership or looking to refine your skills, this course equips you with the practical tools and knowledge to inspire and guide your team towards excellence. Enroll now to start your journey of becoming a leader who makes a difference.
Join My "Brief Bytes" Video Newsletter
Dive into the heart of what truly matters in service leadership and workplace collaboration with my "Brief Bytes" video newsletter.
Every edition is a 3-minute gem with one insightful, actionable idea designed to inspire, inform, and invigorate your management journey.