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Mike Hohnen

Pratical Application of The Service Profit Chain

April 21, 2016By Mike Hohnen

Wired News: Wi-Fi: If Not Free, Then How?

https://www.wired.com/news/business/0,1367,63732,00.html?tw=wn_tophead_2
From fancy hotels to fast-food joints, the number of venues offering high-speed wireless Internet access is expected to grow at a heady clip this year. But industry analysts aren’t expecting laptop users and their credit cards to follow.

In the wake of the demise of several large builders of Wi-Fi networks, including last month’s closure of Intel-backed Cometa Networks, analysts say one lesson the industry has learned the hard way is that laptop owners remain reluctant to pay by the hour for online access.

Filed Under: Trends

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