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Mike Hohnen

Coaching for personal growth, change and development

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The Secret Sauce in Hospitality

April 13, 2022By Mike Hohnen


I have been working on a major revamp of my training site. During the coming weeks I will be moving all my material over into this format.

First step as always is to ensure there is a solid understanding of the Service Profit Chain that is always my foundation.

Take a look you might even be tempted to  explore the service profit chain for your self – or if you know it all ready – maybe just a quick refrensher.

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“The personal coaching sessions develop the perspectives of my thoughts. Input from research and the valuable personal experience from Mike gives me the confidence to take actions. The quality conversations we have energize me and help me a lot in my leadership challenges.” – Annika Vilen

“Mike’s coaching is very “hands on” and he pushes you gently but firmly further than you imagine possible, provides you with relevant tools – and at the same time keeps the motivation and personal drive in focus, which enables you to continue your development even after your coaching sessions have determined..” – Stine Kold CEO

“The sessions have given me the capacity to take much wider perspectives — to focus on what makes a difference, as well as being closer to my employees. I highly recommend this training and personal coaching for all the information, wisdom and expertise Mike brings.” – Alex BouleauHead of Highways and Airport, COWI

I have used Mike for the past ten years in coaching and training my management teams to reach the highest level of service and obtain the best leadership skills – and it works. – Dorte Gleie Managing Director SSP Copenhagen

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