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Mike Hohnen

Pratical Application of The Service Profit Chain

December 4, 2004By Mike Hohnen

Showing the Frennch how to run a cafe….

Paris exceeds Starbucks’ expectations
Starbucks brewed its first cup of coffee in Paris in January, and by month’s end will have nine stores up and running in the French capital. “We have a solid and sound basis that operates well,” says Starbucks’ general manager of the Paris operations. The coffeehouse chain has no plans to expand into other areas of France at this time.

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