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Mike Hohnen

Pratical Application of The Service Profit Chain

April 13, 2022By Mike Hohnen

Service Management Master Class

Retailia is conducting a 3day intensive management workshop for hospitality managers.

Participants will be introduced to the Service Profit Chain framework in theory during morning sessions and during afternoon and evening sessions they will try out their learning on the HOTS simulation.

Maximum number of participants is 24 and there are still 3 places left.

image
Teams hard at work during a HOTS simulation exercise

Se more details

Learn more about the Hots simulation

Filed Under: Training & Development

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