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Mike Hohnen

Pratical Application of The Service Profit Chain

December 24, 2003By Mike Hohnen

Life as a nomad is getting complicated…

I was at the airport, checking in at the gate, when the airport employee asked,
“Has anyone put anything in your baggage without your knowledge?”

I said, “If it was without my knowledge, how would I know?”

He smiled and nodded knowingly, “That’s why we ask.”

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