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Mike Hohnen

Pratical Application of The Service Profit Chain

March 6, 2013By Mike Hohnen

LeadershipLab –

What a great way to do that!

About 9,600 managers cycled through the temporary interactive experience–raking coffee beans, watching roasting demonstrations, learning company history, and most importantly, soaking in the Starbucks brand as they went.

FastCompany

Filed Under: Foodservice, Leadership/Management, Marketing, Trends

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