What is more important?
Neither – its a polarity – they need to be balanced and present
Lots of managers have fantastic hard skills – often that is what got them the job in the first place.
But if there is a lack of soft skills
- they lose people – lots of people.
“a toxic culture is the biggest factor pushing employees out the door during the Great Resignation” -Sloan Review
Previously we accepted high turnovers. We shrugged it off – ‘that’s the industry’ we said to each other.
It was easy to find replacements.
That is no longer the case
In the future, we will need a better balance