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Mike Hohnen

Pratical Application of The Service Profit Chain

September 20, 2004By Mike Hohnen

France tackles 'bad' cafe culture

The owners of France’s 60,000 bars, brasseries and cafes have said poor service is driving customers away, and have promised to do better.

After a particularly difficult summer, the industry has decided to work hard at attracting customers.

It will set up a new institute to tackle the problems and a charter of quality to improve service, comfort levels, products and hygiene.

The project will be presented to the tourism minister next month.

https://news.bbc.co.uk/2/hi/europe/3661636.stm

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