We kicked of the ‘dreaded’ finance module for our Service Management students this week.
Finance is clearly not a favorite subject. But by using the HOTS (Hotel Operation Tactics and Strategy) simulation it all became much clearer, and in the end they had to admit that finance can be fun – well almost.
I find that using the simulation creates a lot of frustration upfront as they get upset at what they can’t do and why it won’t do what they thought it would do – but as they then slowly start the discovery process and see how the quality of their decision from month to month actually improve and thereby improves the the bottom line… well the the smiles come back on their faces.
HOTS is internet based and you can learn more about it here