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Mike Hohnen

Pratical Application of The Service Profit Chain

May 31, 2007By Mike Hohnen

Communicating is not as easy as we think

We had great fun working with communication and problem solving with a group of hotel reception and booking people. How good are we at explaning to our colleagues what we have actually promised the guest? How good are we at understanding what the guest really wants? Good fun and lots of useful learning.

Komunication is not as easy as you think...

“What piece goes where did you say?”

Filed Under: Hotel, Training & Development

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