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Mike Hohnen

Pratical Application of The Service Profit Chain

April 28, 2011By Mike Hohnen

CEO -> Chief Emotions Officer

Chip Conly writes in the Huffington Post:

In this knowledge era, execution is all about people: how to harness and inspire the potential of those we work with. And, at the heart of people are our emotions, the mysterious internal weather that either propels or penalizes us. After 24 years of being a CEO, I’ve come to realize that the best amongst us are truly Chief Emotions Officers as we are the “emotional thermostats” for our organizations with studies showing that a typical leader has 50-70% influence over the work climate of their team.

Read the full post here

Filed Under: General, Leadership/Management Tagged With: Emotional Inteligence, Leadership

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