Training & Development

https://sethgodin.typepad.com/seths_blog/2004/12/why_ask_why.html

If your front line people are unable to answer a “why” question, what do you tell them to do?

Most bureaucracies don’t want the whys working their way up the chain. Most bureaucracies encourage their people to be the first and only line of defense. “That’s our policy.” “I’m sorry, but there’s nothing I can do about that.” “Insurance regulations, sir.” The goal is to get the customer (questioner) to go away.

To go away.

They want you to go away.

Does that make any sense at all? The single most efficient (and lowest cost) technique for improving your operations is answering the why questions! You should embrace these people, not send them away.

“You know, sir, I have no idea why you have to do that. But I can tell you that

“We are continually faced with a series of great opportunities brilliantly disguised as insoluble problems.”

–John W. Gardner

Free mobile phone advertising for Irish pubs now available on Ireland Pub Guide – Mobile Edition.

A new free advertising service is now available for pubs throughout Ireland. Publicans can freely advertise their premises to one of the largest audience of people looking for things to do in Ireland, both on the web and now on their mobile phone at irelandpubguide

read the article

Retailia is conducting a 3day intensive management workshop for hospitality managers.

Participants will be introduced to the Service Profit Chain framework in theory during morning sessions and during afternoon and evening sessions they will try out their learning on the HOTS simulation.

Maximum number of participants is 24 and there are still 3 places left.

Teams hard at work during a HOTS simulation exercise

Se more details

Learn more about the Hots simulation

Enlight has gone the extra mile to create the Rolls-Royce of tycoon games. Presented in real-time 3D, Restaurant Empire allows players to interact with their virtual establishments with an unprecedented degree of control. Besides just balancing the books, it is also necessary to be a smart interior designer, maximizing the comfort level of customers while retaining a high level of visual interest, while keeping track of the attitudes of patrons and employees alike. Wedded to this strong foundation is a narrative campaign that works exceedingly well as a tutorial and seamlessly integrates the various scenarios and their sundry of objectives into a single story. A “sandbox” mode is also included, allowing the player to strike out on his or her own, in an attempt to dominate the culinary arts in one of many famous cities the world over.

Read the full review: https://www.avault.com/reviews/review_temp.asp?game=restempire

Don’t Compromise Your Goals In 2004; Five New Year’s Resolutions You Will Want To Keep

By Neil Salerno? January 2004

At this time of year, many people make resolutions to do everything from beginning new fitness programs to dieting and committing to wellness regimens. These are all good resolutions, but it’s also a perfect time to re-commit to exceeding those budget numbers you submitted a few months ago 

In my coaching programs, I continually emphasize that people perform their best when they are appropriately challenged. Too much stretch causes stress, too little produces boredom. But how much stretch is just right? Most people do not challenge themselves. The first principle in coaching is the setting of personal goals for your team and then challenging them to be the best they can be.

see the article https://hotel-online.com/News/PR2004_1st/Jan04_FiveResolutions.html