Pratical Application of The Service Profit Chain
I have been working on a major revamp of my training site. During the coming weeks I will be moving all my material over into this format.
First step as always is to ensure there is a solid understanding of the Service Profit Chain that is always my foundation.
Take a look you might even be tempted to explore the service profit chain for your self – or if you know it all ready – maybe just a quick refrensher.
This is a question I get all the time.
In my view there is no one universal book on leadership that you must read.
The book you will learn most from is your own daily journal. Seriously.
Ask yourself these 4 questions at the end of each day:
Do this every day and you will learn the most amazing things.
Accelerate your learning by doing a weekly review of the past weeks entries.
Now ask your self:
Enjoy
“The problem is that leaders think they’re supposed to be courageous in facing the outside world, whereas what is so profoundly transformative is the courage to look at yourself.
It’s the courage to not give up on yourself, even though you do see your aggression, jealousy, meanness, and so on.
And it turns out that in facing these things, we develop not self-denigration but compassion for our shared humanity.”
Pema Chödrön en dialogue avec Margaret Wheatley.
My friend Pierre Goirand posted this and I love it
In the previous video blog, we looked at how what we believe shapes our approach to learning and development. So the obvious question is how can we change what we believe?
That is what this video is about:
Last week, we looked at the knowing-doing gap and some of the causes behind that. But your mindset is possibly the biggest hindrance in closing your knowing-doing gap. That is what this week’s video is about.
Download The Mindset Checkup Test
Next week, we will have a look at what it takes to change our beliefs.
In my previous blog post, I mentioned that I have decided to switch format in 2018 and try my hand at vlogging. Here is the first video in a new series about learning developing and getting better at stuff.
Next week, we will explore how your mindset contributes to the knowing-doing gap for many of us.
