Fair has got to be fair – a while back I posted a rant about looking after you core customers on this blog.
I have deleted it now. It is the least I can do. Because they other day I did something really stupid – it was so stupid that the result was that my AVIS car no longer functioned. I was 250k’s from home and had a heavy schedule ahead of me. I called AVIS and told them the story. The sweet lady on the phone told me not to worry, to leave the key with the car – get on with my meeting and she would have a new car with me within the next 2 hours.
WOW – I was so relived and so impressed – Thank you guys you saved my day you really did!