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Mike Hohnen

Pratical Application of The Service Profit Chain

January 22, 2010By Mike Hohnen

Are we suffering from Institutional sclerosis?

Florida:

“It’s almost as if everyone is stuck in the same place. It seems to me that the mental models and frameworks of the Fordist economy, of the mass production economy, are so powerful and so deeply engrained in the way we think, it’s hard to think in other terms.”

Maybe we are managing ourselves to death – our core competency , managing, is becoming our major incompetency.

We need less management and more leadership.

Watch the inspiring interview with Richard Florida

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