November 20, 2003By Mike Hohnen Amen…. ?These days people want what?s real. The ?90s were all about exuberance, but now it?s authenticity.? Drop in your Email address get my newsletter delivered in your mailbox every other sunday AND as a welcome gift I will send you my ebook The Service Profit Chain FAQ With answers to everything you always wanted to know about The Service Profit Chain: Leave this field empty if you're human: