Mike Hohnen

Mike has his own unique style. He draws on more than 27 years experience. He has worked most positions in the service industry and feels at home in more major cities than most people.

Mike Hohnen

Archive for September, 2010

The Mountain Coach

We have spent a week in the Parc du Mercantour with a group of managers from diverse industries. We call it a Time-Out.

The concept is simple:

We all live busy hectic lives at full speed – but when do we get a chance to call a Time Out and reflect on what we are doing or even just think about if we are heading in the right direction.

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The format is simple: Questions, dialog and reflection in nature. Healthy food, tons of fresh air and a bunch of delightful people.

Did I mention our coach?

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In my mind a coach is someone who helps you reach your own conclusions – someone who will help you to gain those elusive insights on your self.

Well, this mountain is an expert coach – i promise you.

… and the lunch breaks were not to bad either ;-)

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” Act alway as if the future of the Universe depended on what you did, while laughing at yourself for thinking that what ever you do makes any difference”

ProAction Cafe – a wonderful tool

We kicked of Module 3, on our 3 year 6 module Service Management training this week. Seventeen energetic and ready-to -go ‘students’ worked for the days getting to grips with marketing of services and the role of loyalty and satisfaction.

We wrapped up the 3 days with a ProActionCafe – a great new tool that we learned at our Art of Hosting training in Aarhus in August. The cafe combines the best of World Cafe, Open Space Technology and Action Learning.

Four students hosted 4 workshop on developing the focus for their action learning question – the question they will work on for the next 16 weeks and that will form the basis of their final written assignment in December. The Proaction Cafe was hosted by Kathrine Procter who is the Program Manager on this module and works with structured questioning in three rounds. Each round has 3 new expert help the host develop depth, perspective and action items on the chosen question.

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The feed back afterwards was awesome – not only did the 4 hosts declare that for the first time did they have a clear focus on their assignment at a very early stage but the other participants also felt that they had learned a lot about how they could approach their learning question.

An unexpected bonus that we had not thought of was that participants felt that working in the ProAction Cafe format also gave them a great opportunity to recapitulate the learning from the three previous days as they wove these topics into the problem solving discussion at the tables. It does not get much better in my world.

Powerful stuff – that we will develop further.