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Mike Hohnen

Pratical Application of The Service Profit Chain

April 21, 2016By Mike Hohnen

Tom Peters – hits it spot on

What it’s all about in 80 words:

Wildly altered context (technology, China-India, global terrorism, etc.)
Only answer: Adaptive skills and bold-breathtaking innovation (top-line focus rather
than cost-cutting focus)
Race way, way up the value-added curve (implemented “game-altering solutions”
rather than “services,” “experiences” rather than “transactions,” and more)
Radical (!!!) use of IS-IT
A “Roster” of Weird & Wondrous & Entrepreneurial “Talent” engaged in
“Wow Projects”
“Metabolic Leadership” (Passionate Leaders who instill a Discipline of Execution,
a Quick Tempo Culture and an appetite to “Eat Radical Change for Breakfast”)

Tom Peters

Filed Under: Leadership/Management

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