December 28, 2005By Mike Hohnen The two obvious secrets of every service business every one… 1. Take responsibility 2. Pay attention to detail The thing that’s so surprising is how little attention is paid to these two, how often we run into people (business to business or b2c) who are totally clueless about them. Seth Godin’s Blog Drop in your Email address get my newsletter delivered in your mailbox every other sunday AND as a welcome gift I will send you my ebook The Service Profit Chain FAQ With answers to everything you always wanted to know about The Service Profit Chain: Leave this field empty if you're human: