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Mike Hohnen

Pratical Application of The Service Profit Chain

December 28, 2005By Mike Hohnen

The two obvious secrets of every service business

every one…

1. Take responsibility
2. Pay attention to detail

The thing that’s so surprising is how little attention is paid to these two, how often we run into people (business to business or b2c) who are totally clueless about them.

Seth Godin’s Blog

Filed Under: Marketing

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