every one…
1. Take responsibility
2. Pay attention to detail
The thing that’s so surprising is how little attention is paid to these two, how often we run into people (business to business or b2c) who are totally clueless about them.
Pratical Application of The Service Profit Chain
every one…
1. Take responsibility
2. Pay attention to detail
The thing that’s so surprising is how little attention is paid to these two, how often we run into people (business to business or b2c) who are totally clueless about them.