These are frequent questions that I get around the concept of the Service Profit Chain. If you would like to explore the Service Profit Chain in details, you will find it in my book Best! No need to be cheap if… HERE. Don’t forget to check out my online training courses where you will find a lot of valuable resources and knowledge on the Service Profit Chain and Leadership.
- Why the Service Profit Chain concept is more important now than ever before?
- What do you mean by service?
- What is value to a customer?
- What is the difference between satisfaction and loyalty?
- How is customer value created? And who does it?
- What do you need to focus on if you in order to create a dream team?
- If it is all about loyalty, does satisfaction matter?
- What is the difference between service levels and service standards?
- Service Profit Chain or Service Design?
- What is our biggest challenge when we map our customer journeys?
- What makes a lousy job a great job
