We often use the net promoter score in our trainings – it is a great tool to show participants the value and power of customer loyalty.
So why not practice what we preach?
We always ask our participants the final key question before they leave us:
“On a scale of 1 to 10 how likely is it that you would recommend this training to a friend or colleague?
We have added up the evaluations for trainings that we have done during the first 6 months of 2009. And I am both happy and proud to say that our NPS score is running at 83% – not bad ! ( If you are wondering how one calculates the NPS score you can see more here
We have previously written about NPS on this blog here