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Mike Hohnen

Pratical Application of The Service Profit Chain

January 12, 2013By Mike Hohnen

New skills are best learnt from peers…

John Hagel:

There’s a big problem in the world of work: How do you keep your employees both happy and up to date on current trends?

John Hagel, co-chairman of Deloitte’s Center for the Edge, in San Jose, California, sees a major conundrum. Companies need to provide ongoing training for their employees – but traditional training programs tend to be backward looking. Hagel says research suggests that the best way for employees to learn new skills is not from classes and courseware, but instead from on-the-job training from peers

See the full article from Forbes here

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