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Mike Hohnen

Pratical Application of The Service Profit Chain

October 21, 2004By Mike Hohnen

"Make your own fucking salad!"

https://missinglink.typepad.com/joblog/2004/10/make_your_own_f.html

A colleague of mine went to the Werner’s Bistro last night, with the chairman if his company. The bistro, in Bedford View is apparently all the rage at the moment.

After a Waldorf salad was delivered with no nuts, they complained to the waitress, who called the manager, Zelda. She grumbled rudely without helping the matter and went off.

A few minutes later Werner himself came out with a tray of salad ingredients and told Craig and co, “Make your own fucking salad!”

So if you don’t get enough abuse during the day, and the basic fundamentals of service bore you, Werner’s may be for you.

It’s like something out of a Monty Python skit…!

Filed Under: Foodservice

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