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Mike Hohnen

Pratical Application of The Service Profit Chain

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Keynote Speaker and Presenter

I give inspirational talks to large audiences on the subjects of:

  • The Service Profit Chain
  • Service Design Thinking
  • Leadership and Organizational Development

Large audience presentations are fantastic  for setting the scene  and/or creating a common ground for further work. They can be used to light a ‘fire’ in the audience, establish the famous burning platform or less dramatically, establish the “why’ for the next step in the  change process, the what and the how. And as Nietzsche famously wrote “He who has a why to live for can bear almost any how.”

Other services that I offer

– Coaching

– Workshops

– Speaking / Inspiration

– Online Training & E-learning modules

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