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Mike Hohnen

Pratical Application of The Service Profit Chain

April 21, 2016By Mike Hohnen

Evereyday Leadership Lesson

Our captain was a natural, though. He not only nipped a potential passenger riot in the bud, he also won over a tough crowd with his candor and charm. As unlucky as we felt to be on a thrice-delayed flight, we felt fortunate to have flown with him.

Fast Company

Filed Under: Leadership/Management

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