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Mike Hohnen

Pratical Application of The Service Profit Chain

June 13, 2005By Mike Hohnen

Customer Service: Training for Excellence

Education, in all its forms, pays off when it is focused, sincere, and ongoing. Most world-class organizations quickly indicate training and education as keys to their success. However, it isn’t simply a matter of sending employees to classes and checking training off your to-do list. It is about using educational opportunities to strategically deepen the culture of the organization. The information in this article is applicable to all training efforts including orientation, on-the-job training, and ongoing training efforts.

Effective education/training in an organization should accomplish three objectives:

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Filed Under: Training & Development

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