Today is the first day in the rest of this year. How are you going to put the future to good use?

If you are in  the service industry, I am sure that you are  focused on how to do an even better  job  building customer loyalty. The key to profit and growth is customer loyalty that has been well documented with the principles of the Service Profit Chain (if you have never heard of this concept you can learn more here).

But the real challenge is not knowing,  is it? —  The hard part is the doing.

Just knowing about the Service Profit Chain is not going to get you to where you need to be this year – you need to actually also do it. So what are the areas for improvement in your business? Do you know?

Because in order for you to improve, you need to identify the gap – I have covered that in a previous post – so here is a short little quiz for you to start  thinking about where are the gaps.

The questions will help you see what you need to focus on  during the next 90 days.

Have fun and I hope that this year will turn out to be  wonderful and productive year for you.

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