Enthusiastic or Just Satisfied?
March 26, 2013 by 1 Comment
Most people intuitively understand that if you are delivering a product or a service, you will not earn money if you have unhappy customers. There is a basic understanding that we need to keep an eye on customer satisfaction. And there is nothing … [Continue reading]
LeadershipLab –
March 6, 2013 by Leave a Comment
What a great way to do that! About 9,600 managers cycled through the temporary interactive experience--raking coffee beans, watching roasting demonstrations, learning company history, and most importantly, soaking in the Starbucks brand as they … [Continue reading]
Dogs and Stones are different..
February 12, 2013 by 1 Comment
Most intelligent managers are fully aware that stones and dogs are very different, but when they are in the heat of the battle, they somehow forget this self-evident and important point. Let’s recapitulate why there is a key difference between … [Continue reading]
How the future of education could unfold…
February 3, 2013 by Leave a Comment
I am fascinated by what is happening in education at the moment - watch how this future scenario plays out as it leads to EPIC : Evolving Personal Information Construct What is now playing out is similar to what has happend to the newspaper … [Continue reading]
