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Mike Hohnen

Pratical Application of The Service Profit Chain

April 21, 2016By Mike Hohnen

The Welcoming Leader

The Welcoming Leader: “Welcoming leadership is about inspiring people to want to achieve common goals. For a welcoming leader, the emphasis is on the person. … It requires an honesty and authenticity from you as a leader that has been lacking in many of our bosses in the past. In a world where everything looks similar—products and places, companies and countries—a guest or employee makes his decision to participate and commit based on how welcome he feels. To provide hostmanship … we have to rejoice in serving others and provide leadership that reflects this.”

Hostmanship: The Art of Making People Feel Welcome

Authors Jan Gunnarsson and Olle Blohm are getting their great message out not just in Scandinavia but also in the USA now

Filed Under: Leadership/Management

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