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Mike Hohnen

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You are here: Home / The Service Profit Chain / Internal Quality / Internal quality: Creating motivation

Internal quality: Creating motivation

Internal quality: Creating motivation

It’s important to underline that motivation has to do with both job context and job content. The job context is the external conditions such as fringe benefits, wages and physical conditions. However, this is not the most important aspect of motivation. The context merely prevents demotivation. It’s obvious that if you have unsatisfactory physical conditions you don’t exactly invite the employees to stay long in the company. The determining factor for motivation and employee satisfaction is the job content. The moment we contribute with something meaningful it gives us a high degree of motivation. Independent decision making, acknowledgement from colleagues and leaders, responsibility, trust and the opportunity for developing yourself as an employee are the most important top scores when it comes to ensure satisfied and motivated employees.






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