Mike Hohnen

Coaching for personal growth, change and development

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Internal Quality: Building a Dream Team

Internal Quality: Building a dream team

A quick way of checking your own company’s internal quality is to have an open minded discussion with your leader team using the following checklist – we call it the Dream Team process.





The Dream Team Process: Questions we need to ask ourselves

  • Careful selection of employees: Do we emphasize values and personal opinions in the employment?


  • High quality training: Do we support education and training regarding the job as well as the personal development? Is training and development an important quality in the job?


  • Well designed support systems, information and facilities: Do our support systems reflect the needs of the customers? Do our support systems give us the opportunity to develop the relations to the customers?


  • Latitude to meet customer needs: Is freedom a reality in our company or is it just words? Do we have the freedom to provide the results our customers ask for?


  • Clear limits on and expectations of employees: Is there a clear connection to our service objectives? Is there a balance between “money” and other rewards?


  • Satisfied employees: Do we measure employee satisfaction at regular intervals? Do we do it often enough? Do we provide enough response to these measures? Do the employees feel that the measures contribute to positive changes?


  • Appropriate rewards and frequent recognition?: Are we good enough to give positive feedback? Do we celebrate our successes? Do we focus on what works? (or do we search for mistakes)?


  • Employees recommend new employees: Do we encourage our employees to recommend new job candidates?
    Do we give first priority to the candidates recommended by our best employees?




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