The case for strategic HR
Not all managers understand how much HR can contribute to their bottom line.
So we need to build a case for strategic HR as the key to profits and growth.
It’s not rocket science – we just need to show them how the 7 elements of the service profit chain build our capacity to deliver exceptional customer experiences.
Are they going to think this is touchy feely, fluffy stuff … bearing no concrete results?
‘Mike combines personal experience with a deep rooting in theory on service leadership and understands how to adapt this to a specific group and make it relevant and motivating for them to go back and create results. Which they have done each time,’ confirms Rasmus Møller, International Leadership Development Consultant.
The first step – and the best way to convince them – is to have me do a keynote at your next management gathering. Should you, for whatever reason, get feedback from them that it wasn’t worth their time, you will not need to pay me. Just tear up the invoice.
I can promise you that this will be different from the traditional ‘consultancy’ approach. My path has been somewhat special. I did the proverbial journey from bell boy to general manager over a period of 25 years. So I did it before I started to teach it – if you know what I mean.
‘Mike is a unique and inspiring teacher and facilitator. He combines lifelong hands-on experience in the service industry with sharp commercial insight into what drives our business and industry, and an emotionally intelligent approach to working with people at all levels. He is one of the few people out there who will make you remember why you were drawn to service in the first place and open your eyes to the simple truths of what you should have been doing all along. I would advise any business professional who wants to re-imagine the way they work within their service culture (and who wouldn’t?) to give Mike a call,’
Suggests Christian Lauritzen, Global Learning & Development Manager at ISS Facility Services A/S.
Give me a call or drop me a line. Let’s see when we can find the next available date.