Have you ever wondered: What is the difference between service levels and service standards?
Or maybe you have asked yourself: If it is all about customer loyalty, does satisfaction matter?
Or you have been wondering: How can we understand how a customer thinks about value?
Well, you are not the only one. These are typical questions I get when I present: The principles of the Service Profit Chain.
The Service Profit Chain is in one sense a simple framework, but also quite complex to actually put in place. There are many moving parts that all need to come together. Meaning that is generally there are a lot more questions than just those three.
If you are curious about some of these questions, I invite you to download our most recent e-book: The Service Profit Chain – Answers to fundamental questions, and you can explore the answers for yourself.
Simply enter your details below to download the ebook.
And if you don’t find an answer to your question, why not drop me a line HERE. I am always happy to answer questions if I can.
