Notes: Module 4 Lesson 2 Strategies for difficult people

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Notes: Module 4 Lesson 1 Working with different personalities

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Notes: Module 3 Lesson 3 – part 2 The ladder of inference

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Note Module 3 Lesson 5 – You are the solution

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Notes: Module 3 Lesson 4 – 2 Managing emotions

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Notes: Module 3 Lesson 4 -1 Managing emotions

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Notes: M3 Lesson 3 Cognitive bias

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Notes: M3 Lesson 2 Emotional Intelligence

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