• Skip to main content
  • Skip to primary sidebar

Mike Hohnen

Coaching for personal growth, change and development

  • About Mike
    • Contact
  • Services
    • Keynote Speaker and Presenter
    • Coaching
    • Workshops
    • Online Training Modules
    • Contact
  • Library / E-books
    • The Service Profit Chain
    • The Service Profit Chain – Answers to fundamental questions
    • The Service Profit Chain FAQ
    • GROW Model
    • A good coach might be what you need…
    • Understanding Engagement (ebook)
    • We are all born leaders (ebook)
    • Exploring Leadership (ebook)
    • Action Learning – what is it?
  • Online Training
    • Login
    • The Service Profit Chain
    • Working with others
    • The Team Leaders Toolbox
    • GROW Leadership DK
  • Blog
    • General

The Value equation explained in detail

February 18, 2019By Mike Hohnen



  • Version
  • Download 16
  • File Size 584.88 KB
  • File Count 1
  • Create Date February 18, 2019
  • Last Updated February 18, 2019
Download
Description

The value equation is part of a larger theoretical  framework called the Service Profit Chain.

This thinking is what you will find at the core of all successful service brands from Airlines to Coffeshops

Reader Interactions

Leave a Reply

Your email address will not be published. Required fields are marked *

74 − 71 =

Primary Sidebar

Search here

Recent Posts

  • Work Your Inside for a change
  • Is is time to get of the dance floor?
  • Hard skills or Soft skills
  • You will need one thing and one thing only next year!
  • Your ego loves ‘this’ not ‘that’
  • Because you will drift, you need to learn how to shift
  • Great Team Leaders understand the difference between respond and react
  • Team leaders don’t get sucked into drama triangles
  • Feeling right – You are Probably Wrong
  • As a leader do you have the courage to examine your mindset model?

© Copyright 2023 Thoughts4Action cc - Privacy Policy - Terms & Conditions