The Value equation explained in detail February 18, 2019By Mike Hohnen Version Download 16 File Size 584.88 KB File Count 1 Create Date February 18, 2019 Last Updated February 18, 2019 Download Description The value equation is part of a larger theoretical framework called the Service Profit Chain. This thinking is what you will find at the core of all successful service brands from Airlines to Coffeshops
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