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Mike Hohnen

Coaching for personal growth, change and development

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The Service Profit Chain – at a glance

October 3, 2017By Mike Hohnen

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  • Create Date October 3, 2017
  • Last Updated October 3, 2017

The Service Profit Chain - at a glance

This is my version of the Service Profit Chain adapted from the original  and slightly more academic approach.  When i prefer to use this version is because it makes instant sense to busy manager in the service industry. It is crystal clear what drives what and highlights the 3 key moving parts: Customer Loyalty, Value and the Dream Team that drives both of these.

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