Charles Jennings introduces the concept of the 70 20 10 learning guideline, explaining how it can provide a new way to think. … [Continue reading]
New skills are best learnt from peers…
January 12, 2013 by Leave a Comment
John Hagel: There’s a big problem in the world of work: How do you keep your employees both happy and up to date on current trends? John Hagel, co-chairman of Deloitte’s Center for the Edge, in San Jose, California, sees a major conundrum. … [Continue reading]
What comes after the Service Profit Chain?
January 2, 2013 by Leave a Comment
What is great service? Great customer experiences have an emergent quality. They arise out of a multiplicity of relatively simple interactions. Each one of them separately is quite simple - together they form a complex pattern that becomes an … [Continue reading]
TEN “Obvious” Questions Concerning Your First-line Supervisors
October 28, 2012 by Leave a Comment
I have been a HUGE Tom Peters fan for years. I read In Search of Excellence and have been hooked ever since. Recently TP has generously been sharing his collected wisdom in the form of the famous TP PPT slide sets. You will find them on his web … [Continue reading]
