Welcome to The Introduction to the Service Profit Chain
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|Module 1||What is the Service Profit Chain and why is it important now?|
|In this module, we will define the Service Profit Chain and why it is possibly more important to understand than ever before.|
|Unit 1||What is the Service Profit Chain and why is it important now?|
|Unit 2||Introduction - The Service Profit Chain|
|Unit 4||The Service Economy|
|Unit 5||Lack of Engagement|
|Unit 6||Questions for reflection|
Why don’t you explore what the Service Profit Chain is about in more details?
Here is the next course in this series: