“To assist and encourage individuals, teams and organizations to become the best possible version of themselves.”
Mike Hohnen is a service management specialist and a passionate advocate of Action Learning. He has spent over 20 years as a manager and active change leader in service and hospitality companies worldwide – among others as GM for Kristensen Oceanfront Restaurants in South Africa, sales- and marketing director for Hartek in Switzerland and former senior consultant in NCM City Center Development in Copenhagen.
Today he is the principal shareholder in Thoughts4Action Consulting CC, from where he delivers Action Learning based leadership development programmes and coaching based on the theoretical framework of The Service Profit Chain. Mike works as a coach, consultant, teacher and keynote speaker and is also a keen student of Ken Wilber and Integral Theory.
His humour and passion is contagious in a way that always seems to inspire his audience – regardless if there are 2 or 200. He has taught at BSN in the Netherlands and in South Africa and he is running a diploma in service management program in association with the University of Chester (UK). Furthermore, he writes articles for Visitor, the Danish hospitality trade magazine of HORESTA, and the international magazine FoodService Europe & Middle East Magazine.
Theory, philosophy and methodology
I combine the theory of Service Profit Chain and Action Learning to create environments and situations where there participants can combine theory and practice. I look at companies, people and situations from a holistic point of view Everything is interconnected as a constantly moving organism – much inspired by Ken Wilber and Integral Theory. My facilitation is based on the firm belief that service products are marketed through the ‘experience’ that you give the guest. It is how well you deliver your service product that is the key to building traffic. And the key to deliver great experiences is more than ever linked to having the right team.
Read more about the Mike Hohnen Philosophy
Theory and method flyers