[lang_da]Vi er tilbage med fuld skrue efter en veloverstået sommerferie, og efteråret har allerede budt på interessante bekendtskaber og lærige oplevelser – og det ser ud til at fortsætte året ud.
Ledelse i computerbranchen – et anderledes perspektiv
En sjov opgave var gensynet med lederteamet fra Zepto Computers – de gennemgik et GROW Leadership program i løbet af 2007/08, og det var en god oplevelse at se dem alle igen og få et indtryk af, hvor de var i deres proces. At arbejde med ledere i computerbranchen er et udfordrende job på grund af deres specielle personlighedstype – meget anderledes end i Food Service branchen. Men de har uden tvivl fundet en anden rytme og udviklet en dybere forståelse for, hvordan deres adfærd påvirker hinanden indbyrdes.
Fokus på kunderne – værdiskabelse på lang sigt
Det tredje modul på diplomlederuddannelsen er netop skudt i gang. De studerende brugte forårssemestret på at lære, hvordan man skaber værdi i en serviceorganisation – og i efteråret holder vi fokus på kunden. Hvordan går vi fra kundetilfredshed til at skabe loyalitet på lang sigt? Det er den store udfordring, og vi vil lede efter nogle svar her. Hvis du gik glip af vores blog i februar 08, om hvordan de studerende fik styr på emnet strategi, så kig her.
Talentudvikling på Action Learning manér
Vi er i fuld gang med at designe et talentudvikling – helt igennem Action Learning baseret og meget hemmeligt. Men det er en af Danmarks førende virksomheder, og den er i rivende udvikling – takket være deres evne til konstant at udforske nye ideer og måder at lære på. Vi er stolte over at kunne bidrage til den proces.
Konference i München
I München den 1. Oktober 2008 holder jeg et foredrag på Euro Attractions Show (EAS). “An enlightening and stimulating exploration of how to create and maintain outstanding service in your organisation”. Hvis du overvejer at komme forbi, så send mig en besked.
Vær forberedt på at integrere Integral Theory i dine fremtidsplaner
I efteråret har jeg planer om at udforske Integralteori nærmere og lære, hvordan vi kan omsætte det i praksis til management og ledelse. Spændende workshops bliver afholdt i USA til oktober i Boulder CO. Du kan lære meget mere om begivenheden her. Integralteori er endnu ikke blevet mainstream, men vi kommer til at se meget mere til det i fremtiden. Her er en lille smagsprøve på, hvad integralteori i sin helhed handler om. Min egen foretrukne representant for integralteorien er Fred Kofman:
De nyeste trends – vi er på vej til Shanghai
I November tager vi igen afsted på en vores mere eksotiske safarier. I år tager vi 12 hotelledere til Shanghai for at uforske den nyeste udvikling inden for hospitality. Vi skal bo på det funklende ny Renaissance Hotel og vi har 4 fulde dage til gå på opdagelse i en af østens største metropoler.
Ingen nye trends tvinger os til at forbedre og forfine de eksisterende
Når vi vender næsen hjem mod Europa drager jeg mod Manchester for at præsentere “no new trends” på FOOD DEVELOPMENT ASSOCIATION CONFERENCE & EXHIBITION d. 11. november 2008. Jeg vil give mit bud på, hvad jeg ser som den blomstrende, nye kreativitet – de mange nye løsninger på velkendte trends, såsom individualitet, sundhed, økologi, industrialisering og automation. Vi kommer til at se disse kreative ideer komme til udtryk i meal shops, fast casual, co-creation, DIY-Food, minimalistiske buffeer m.m.
Vi lukker sæsonen ned – fra syd til nord og tilbage igen
I slutningen af November har jeg udsigt til en Action Learning faciliteringsopgave i Athen, og det sidste stop I 2008, før jeg går i vinterhi i Marseille, bliver en workshop for i NCSC (Nordic Council of Shopping Centers) i The Service Profit Chain – i Helsinki.
Det er den overordnede Game Plan – og som sagt, hvis det giver jer mulig for at hoppe på et sted undervejs, så giv mig endelig besked.[/lang_da]
[lang_en]We have begun a new season, and we have already had very educational experiences and met some quite interesting people. By the looks of it we also have some very interesting months ahead of us.
Leadership in the computer industry – a different perspective
It was fun reuniting with the management team from Zepto Computers – they did a GROW Leadership programme during 2007/08, and I had been looking very much forward to seeing them all again for a recap and brush up. Working with a group of leaders in the computer industry is a challenging job because of the special nature of their personalities – different from the type in hospitality. But they have definitely begun to develop a deeper understanding of how their interactions have an influence on each other.
Focus on the customer – creating lasting value
We have now kicked-off the 3rd module of our Service Management Diploma cohort. They spent the spring semester working on how to create value in a service organisation – this autumn we keep our focus on the customer. How do we go beyond satisfaction and create real lasting loyalty. That is the big question and we will be looking for some answers here.
If you missed our Feb 08 posting on how they got a grip on strategy take a look at this.
Growing talent the action learning way
We are in the process of designing a talent development programme – all action learning based and all very secret. The customer is one of Denmark’s leading companies, and it’s growing rapidly – partly due to their ability to constantly explore new ideas and ways of learning and we are proud to be contribute to their process.
Conference in Munich
In Munich on 1st of October 2008 I am giving at presentation at the Euro Attractions Show (EAS). The topic will be: “An enlightening and stimulating exploration of how to create and maintain outstanding service in your organisation”. If you are attending the conference or the show drop me a note.
Be prepared to integrate Integral Theory in your future plans
This autumn I have decided to study some more Integral Theory and how we can apply that practically to management and leadership. Exciting workshops will be held in october in Boulder CO in the US. You can learn more about the event here.
Integral Theory is definitely not mainstream thinking – yet – but we are going to see much more of this in the coming years. Here is a taste of what integral leadership is about. My favoured integral leader is Fred Kofman take a look for your self:
The latest trends – we’re off to Shanghai
Come November and we are off again on one of our more exotic Urban Safaris – this year we are taking 12 hotel GM’s to Shanghai to explore the latest hospitality developments. We are staying at the spanking new Renaissance and have 4 full days to explore the city.
No new trends force us to improve the existing trends
Once we get Back to Europe I head of for Manchester and will be presenting “No New Trends” at the FOOD DEVELOPMENT ASSOCIATION CONFERENCE & EXHIBITION on November 11th 2008. I will present my view of what I see as a flourishing creativity – the many new solutions to the well known mega trends such as individuality, health, ecology, industrialisation and automation. We see creative ideas expressed in meal shops, fast casual, co-creation, DIY-Food, minimalist buffets etc.
Wrapping up the season – from south to north and back again
End of November I have an Action Learning facilitation job in Athens, and the last stop for 2008 before I go hibernate in Marseille will be a workshop on Service Profit Chain in Helsinki.
So that’s the game plan – as I mentioned if this offers possibilities for a link up with some of you then please let me know.[/lang_en]
Mike