I have been a fan of Chip Conley ever since i read Rebel Rules his first book. Now he is out with a new book ‘Peak’ that I can highly recomend – What Chip has put in to action in his hotels is essentially what we try to teach in our Service Profit Chain workshops and trainings.
You can learn more about Chip Conley and his amazing boutique hotel group Joie de Vivre Hotels
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